Job Description

Customer Service Representative

Location: Benicia, CA

Opportunity: 8+ month contract

Shift Details:

• 10:00 AM to 6:30 PM
• Tuesday - Saturday

Pay: $19/hr

Job Summary: CRG has partnered with a large logistics company who is seeking a Customer Service Representative to join their team. In this role, you will be responsible for delivering excellent service to customers, business partners, and drivers. Your role will involve supporting the efficient handling of customer inquiries, processing damage claims, and maintaining accurate data entry.

CRG Benefits

CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.

Benefits Options:

• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• 401K - CRG matches up to 4%!
• Life and AD&D Insurance
• Long-Term & Short-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance

Responsibilities:

• Provide exceptional customer support via telephone and email, delivering prompt, accurate, and helpful responses.
• Resolve customer complaints and concerns with professionalism, composure, and a solutions-driven approach.
• Diagnose, assess, and resolve customer issues efficiently, ensuring a high level of customer satisfaction.
• Monitor and track the progress of delivery routes, ensuring timely and accurate updates to customers.
• Scan haul-away pods and verify stamps to ensure proper tracking and timely delivery.
• Process changes or cancellations to delivery orders seamlessly, minimizing disruption and maintaining a positive customer experience.

Qualifications:

• Proficiency in Microsoft Office Suite, including MS Project, Word, Excel, and PowerPoint
• Strong communication and interpersonal skills with a customer-centric mindset
• 1+ year of experience in customer service or call center environment
• Excellent organizational and multitasking abilities
• A high school diploma or equivalent highly preferred

Category Code: JN003

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