(Hybrid) Travel Contact Center Manager Job at Employbridge, Duluth, GA

ckZ6QXlwWGZ3Nk1sVmxhT29sc2tjT1p2VWc9PQ==
  • Employbridge
  • Duluth, GA

Job Description

Are you passionate about developing talent, enhancing performance, and delivering outstanding customer experiences? We are currently seeking a Contact Center Manager to join our team and play a key role in driving operational excellence and elevating client satisfaction.

MUST HAVE: Group Travel Booking & Group Travel experience

Position: Contact Center Manager

Location: Hybrid (Duluth, GA)

Salary: $70,000 - $85,000

Schedule: Full-Time 10:00AM - 7:00PM or 9:00AM - 6:00PM M-F (Hybrid after training)

Key Responsibilities:

  • Serve as a subject matter expert on company services, solutions, and value propositions.
  • Lead, coach, and motivate a team of travel consultants to achieve high standards in customer service and performance.
  • Drive adoption and execution of the Quality Management program, ensuring consistent quality standards.
  • Conduct regular one-on-one coaching, performance reviews, and team meetings.
  • Monitor and manage team performance, identifying opportunities for growth and improvement.
  • Handle performance management, including documentation, goal setting, and review delivery.
  • Ensure compliance with company policies, HR requirements, and industry regulations.
  • Collaborate with Workforce Management to ensure adequate staffing levels.
  • Manage client escalations with professionalism, using incidents as learning opportunities.
  • Analyze KPIs and operational data to identify areas for process optimization and improved customer experience.
  • Foster a positive, engaging, and rewarding work culture.

Qualifications:

  • Education: Bachelor’s degree in business or a related field, or equivalent experience.
  • Experience:
  • 5+ years of leadership experience in a professionally managed contact center.
  • Background in travel management or related services preferred.
  • Technical Skills:
  • Proficiency in MS Office, Google Business Suite, internet, chat, and email communication tools.
  • Familiarity with GDS systems and travel/contact center platforms.
  • Leadership Competencies:
  • Proven coaching, mentoring, and team development abilities.
  • Skilled in employee engagement and performance management.

Key Competencies:

  • Exceptional communication and interpersonal skills
  • Analytical and problem-solving abilities
  • High ethical standards and accountability
  • Strong relationship-building capabilities
  • Detail-oriented with a focus on operational efficiency
  • Client-focused mindset

For immediate consideration please send your email to austinbustos@employbridge.com Subject: Contact Center Manger

Job Tags

Full time, Immediate start,

Similar Jobs

Saint Francis Hospital

Phlebotomist Job at Saint Francis Hospital

Overview Department: Clinical Lab Schedule: Varies- will be supporting one of three Physician locations:- Lincolnwood, Wilmette, or Peterson. Average daily draws- 50-75 per day Facility: St. Francis Hospital Location: Evanston, IL 60202 Company is...

Get It Recruit - Educational Services

Adjunct Faculty Instructor Pool - Remote | WFH Job at Get It Recruit - Educational Services

 ...Chemistry, Applied Physics Philosophy Fine Arts Appreciation: Music Appreciation, Art Appreciation World Religions Public Speaking Education: Early Childhood, Elementary, Special Education This is an exciting opportunity to engage with students through... 

Sincere Developers and Builders

Construction Project Manager Job at Sincere Developers and Builders

 ...Sincere Developers and Builders is adding a Construction Project Manager to its growing team of construction professionals. Each of our employees abide by our core value of being Sincere, nurturing a collaborating, open and honest work environment where team members can... 

Klain and Associates

Licensed Medicare Advantage Insurance Agent Job at Klain and Associates

 ...Job Title: Medicare Advantage Insurance Agent ALL APPLICANTS MUST BE A MEDICARE PART C LICENSED AGENT FOR AT LEAST 3 YEARS Location: Chicago, IL Salary:...  ...Commission Benefits: Full Benefits Package (Health, Dental, Vision, Retirement Plans, Paid Time Off,... 

Charles H. Walsh Sr. Academy & Career Tech High School

School Social Worker Job at Charles H. Walsh Sr. Academy & Career Tech High School

 ...Job Description Job Description POSITION SUMMARY The School Social Worker provides both direct and indirect counseling services to students and their families and/or legal guardians. The School Social Worker provides services as required by the students IEP to...