Job Description

Piedmont Urgent Care - Delivering Quality Care with Purpose

Are you a passionate Medical Assistant or EMT looking for a dynamic and rewarding career? Join Piedmont Urgent Care, where you'll make a meaningful impact in a fast-paced clinical environment while enjoying work-life balance and professional growth opportunities. 

As a Clinical Service Representative (CSR), you will be a key part of our healthcare team, providing hands-on patient care and ensuring smooth clinic operations. This role is ideal for those who thrive in a high-energy, team-oriented setting and are committed to delivering exceptional care.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Professional Growth: Certification reimbursement, leadership opportunities & professional development
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives

Key Responsibilities:

• Patient Preparation : Assist with preparing patients for examinations and treatments, ensuring they are comfortable and well-informed.
• Triage & Vital Signs : Perform triage and take vital signs accurately.
• Documenting Patient History : Obtain and document detailed patient history in our Electronic Medical Record (EMR) system in a timely manner.
• Lab Specimens : Collect routine laboratory specimens, including blood, urine, and oral swabs.
• Medication & Injections : Administer medications and non-intravenous injections, including intramuscular, subcutaneous, and intradermal injections.
• Clinical Procedures : Start IVs, place catheters, and perform splinting when necessary.
• Clinical & Laboratory Procedures : Perform basic clinical, aseptic, and laboratory procedures to support patient care.
• Occupational Medicine : Assist with our Occupational Medicine services, including drug screening, breath alcohol testing, audiograms, and pulmonary function testing, while adhering to company protocols.
• Compliance : Enforce and maintain healthcare regulatory requirements, including HIPAA and OSHA compliance.
• Administrative Duties : Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
• Quality Assurance : Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.

• Travel Requirement: Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.

Required Qualifications:

• Education & Certification: Completion of an accredited Medical Assistant or EMT program
• Experience: 1+ year of healthcare experience preferred (urgent care or ER a plus); willing to train outstanding new graduates
• Skills: Proficiency in venipuncture, injections, and clinical procedures
• Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts, weekends, and holidays
• Team Player: A positive, proactive approach to patient care and collaboration

At Piedmont Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger!

INDMA

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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