Position Details
Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.
Active - Benefit Eligible and Accrues Time Off
Work Hours per Biweekly Pay Period: 80.00
Shift : Monday - Friday
Location : 210 South Florida Avenue Lakeland, FL
Pay Rate : $45,323.20-$56,659.20
Position Summary
Provides comprehensive initial and ongoing education and training to a diverse Patient Access population which includes Patient Access Representatives, Patient Access Specialists, and Discharge Financial Counselors. Education includes multiple system applications including registration, clinical (as it pertains to Patient access), scheduling, verification of insurance eligibility, imaging, eSignature, governmental regulations regarding forms, etc. as well as Patient Access processes specific to the area in which the trainee is to be assigned. Perform data quality review, statistical reporting and follow-up training and education as required. Develops education and training materials, newsletters, news flashes for new insurances and ensuring staff remain current in their knowledge. Assist with testing new computer programs and processes and coordinates, creates and provides the education for new software or hardware implementations.
Position Responsibilities
People At The Heart Of All That We Do
Safety And Performance Improvement
Stewardship
Standard Work Duties: Patient Access Training Specialist
Competencies & Skills
Essential:
Nonessential:
Qualifications & Experience
Essential:
Nonessential:
Nonessential:
Other information:
Experience Essential:
Minimum of three of years of experience in hospital registration.
Minimum one year preceptor or training experience in a hospital Patient Access or Patient Financial Services setting.
Demonstrated active participation in a committee or project that achieved successful outcomes and key performance indicators were met.
Experience Preferred:
Three years of experience in hospital registration as a preceptor or trainer with demonstrated training experience.
Proven training experience with a diverse group to include presenting in a classroom, one-on-one, and the ability to train or present to large groups (over 25 people).
Two to three years of educational program administration, public speaking, and project coordination.
Certification Preferred:
Preceptor certification.
CHAA
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