Job Description

Job Description

Job Description

Job Title: Physician Practice Medical Assistant – Receptionist – Flex Role

Reports To: Practice Manager

Department: RPO Physician Partners – Dr. Stacey Jones

Location: 509 W Tidwell Road

Suite 100

Houston, TX 77091

Position Summary

The Physician Practice Medical Assistant - Receptionist plays a vital role in providing excellent patient care by managing the front desk and assisting with basic clinical tasks. This position serves as the first point of contact for patients, facilitating a welcoming environment, scheduling appointments, and ensuring efficient communication within the practice. Ideally, a Medical Assistant (MA) will fill this role, allowing for additional support with clinical duties as needed.

Essential Job Functions

- Greet and assist patients, visitors, and vendors in a friendly, professional manner.

- Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations.

- Verify patient insurance, collect co-pays, and process payments.

- Communicate appointment reminders and follow-up information to patients.

- Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow.

- Ensure a clean, organized reception and waiting area.

- Coordinate with clinical staff to support practice workflow and provide exceptional patient experience.

- Process incoming and outgoing patient referrals.

Scope of Work

- The role is primarily focused on front desk and administrative tasks but will involve clinical support (as directed).

- This position ensures effective practice operations and communication across patient scheduling, record-keeping, and front office administration.

- A Medical Assistant in this role may assist with preparing exam rooms, taking patient histories, and other entry-level clinical functions as needed.

Minimum Qualifications

- High school diploma or equivalent.

- Previous experience in a healthcare reception or front desk role.

- Previous experience in a medical assistant role.

- Strong communication, interpersonal, and organizational skills.

- Proficiency in using an EHR system and basic office software (e.g., Microsoft Office).

- Demonstrated ability to multitask and provide excellent customer service.

- Basic understanding of insurance verifications and billing processes.

Preferred Qualifications

- Medical Assistant certification (CMA, RMA) if performing clinical duties.

- 1+ years of experience working in a physician’s office, clinic, or outpatient healthcare setting.

- Familiarity with common EHR systems, such as Epic, Cerner, or AthenaHealth.

- Knowledge of medical terminology and HIPAA regulations.

- Fluency in Spanish is preferred (but not required).

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