Job Description

Regional Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Pay: $175,000 - $210,000 / year + 25% annual target bonus

Schedule: on-site 3 days / week

Location: Poughkeepsie, NY | IBM campus

The Regional Facilities Manager for New York is a pivotal leadership position responsible for overseeing operations, driving performance, and maintaining excellence across a diverse portfolio. This dynamic role extends beyond traditional Integrated Facility Management (IFM) services, focusing on creating transformative experiences in client spaces.

As a key client-facing position, the Regional Facilities Manager serves as the primary liaison between JLL and the client's Global Real Estate team. The ideal candidate will balance strategic leadership, team and client management, compliance, finance, and portfolio oversight while continuously evolving their skills and guiding a professional team through regional complexities.

Key Responsibilities Operational Excellence

• Lead a facilities team in delivering superior service across designated buildings/sites, ensuring compliance with agreed standards.
• Orchestrate seamless collaboration across all JLL services, maintaining regular interaction with the global real estate team.
• Spearhead asset replacement/refurbishment initiatives aligned with agreed lifecycle and workplace conditions.
• Implement robust complaint management systems for service provider-managed functions.
• Ensure strict adherence to OH&S, environmental, and risk management policies and procedures.
• Take ownership of assigned portfolio and proactively present opportunities for improvement.

Client Relationship Management

• Proactively develop and nurture relationships with the client real estate team, consistently exceeding service delivery expectations.
• Drive annual planning to deliver exceptional results that surpass client expectations.
• Establish best-in-class service delivery standards that can be leveraged for JLL business expansion.
• Identify and articulate growth opportunities, ensuring successful implementation across the platform.

Financial Stewardship

• Contribute to portfolio financial management, meeting or exceeding defined budgets and applicable targets.
• Collaborate with the Finance team on annual property budget processes.
• Continuously review operating expenses, implementing cost-saving measures aligned with asset management objectives.
• Prepare and present business cases for client consideration and approval within designated areas of responsibility.

Innovation and Growth

• Collaborate with JLL platform to identify, introduce and implement best practices and innovations from across the firm and broader industry.
• Serve as an internal benchmark for service delivery excellence, supporting JLL's business efforts.
• As needed support the pursuit of expansion opportunities, engaging cross-functional resources to ensure operational success for our client.

People Management and Development

• Lead and mentor direct reports, fostering motivation, engagement, and personal development.
• Advance JLL's diversity and inclusion priorities through strategic talent management.
• Develop and execute comprehensive staff succession and growth plans.
• Create actionable, measurable career development plans for each direct report, maintaining consistent progress discussions.

Qualifications and Skills

• Minimum 10 years of experience in facility and operations leadership, with a proven track record of leading high-performing teams in high-touch, service environments.
• Strong soft skills, high emotional intelligence & ability to operate efficiently in ambiguity and rapidly changing priorities.
• Advanced knowledge of Workplace Experiences and Facilities Management industry best practices.
• Comprehensive understanding of commercial real estate, project management, and real estate finance fundamentals.
• Demonstrated ability to develop and implement strategic operating plans, leveraging industry best practices and maintaining rigorous performance standards.
• Exceptional relationship management skills at all levels within both JLL and client organizations.
• Strong team-building abilities, with a focus on motivating, developing, and challenging team members to maximize their potential.
• Proven ability to manage multiple priorities, delegate effectively, and deliver results in a fast-paced, matrix organizational structure.
• Credible and impactful communicator, capable of preparing concise updates for senior executives about regional activities, operating with a "no surprises" approach.
• Strong analytical abilities, sound judgment, and effective problem-solving skills, with the capacity to gather data, assess situations, and swiftly develop and execute solutions.
• Demonstrated ability to handle high-pressure situations and manage crises effectively.
• Excellence in relationship-building, fostering positive interactions with team members, clients, and stakeholders.
• Proficiency in relevant computer applications and digital tools.
• For internal candidates: Consistently high-performance evaluations in leadership roles over the past three years.

This role offers an exciting opportunity to shape the future of workplace experiences and drive excellence in facility management. The successful candidate will play a crucial role in JLL's continued growth and client satisfaction in this dynamic market.

Estimated total compensation for this position: 175,000.00 210,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

On-site Poughkeepsie, NY

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

JLL Privacy Notice:

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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