The Guest Service Associate/Valet is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Essential functions include maintaining a pleasant, friendly and professional demeanor with guests, co-workers, and clients; greeting guests; parking and retrieving vehicles cautiously; assisting guests with bell services and luggage; providing guests with directions, taxi, reservations, and other inquiries; explaining parking rates and retrieval procedures; issuing claim checks and collecting revenue when needed; and completing all ticket information accurately. The role requires a high school diploma or GED, a valid driver’s license with a clean driving record, being at least 18 years old, passing a criminal background and drug screen, and one month of related experience or equivalent education and experience. Physical demands include the ability to exert up to 100 pounds of force occasionally and work outdoors in various weather conditions. The work schedule is Monday through Friday, 10am to 6pm, with no nights or weekends. Benefits include eligibility for accident, critical illness, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan depending on classification and hours worked.
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